For example, you can control your children's internet use. Access control - Smart hub 2. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. 7 REPLIES 7. Bear in mind that if you have Digital Voice you will need to use the BT Smart Hub2. BT clearly takes online security seriously, with a three-pronged defence system – Parental Controls allow you to control what can be accessed online, Virus Protect covers up to 15 devices against harmful software and activity, and Web Protect offers warnings if you ever come across anything that seems fishy. By Sam Loveridge December 13, 2013 5:35 pm GMT. You have been temporarily locked out. I have followed all of the recommended advice from BT and the community forum including restarting the hub, factory reset etc. I have a slight concern also that the other BT. These upgrades are sent to the Hub automatically over the internet, and add new features and important security fixes. 12. You would need to step up to more advanced routers. Ever since requesting the upgrade, NONE of the parental controls have worked including none of the excluded sites. (21 pages) Switch BT Home Hub 5 Information And Troubleshooting Manual. . Since moving house my BT parental controls are not working. Schedule time offline. 3. Look for “DNS SETTINGS” or something similar – it may be. Sign in to My Account and then select Manage account and Settings & PINs to see the settings for your viewing PIN. There is also a USB port. Do I need to g. Switch BT Smart Hub 2 User Manual (2 pages) Switch BT Smart Hub User Manual. Keith_Beddoe. Follow the instructions in the Meet your Mini Hub booklet and take a look at these FAQs if you have any issues. You have been temporarily locked out. Bills & Packages; BT Groups. Click on the clock icon and set the times when the restrictions apply by clicking in a box and dragging the cursor over the required blocks. How to turn off BT Home Hub Smart Setup. Enter your BT hub admin password. Scroll down. It'll also work when you're out and about in the UK and you use your BT ID to log in to BT Wi-fi. Unfortunately there are no current plans for parental controls on the BT Business hubs, though I fully appreciate the need, especially in the current climate, I do apologise about that. Got a bundle, like a BT Mini Hub or BT TV, too? Set up your Smart Hub first before setting up anything else. Existing customer with a BT Hub. These upgrades are sent to the Hub automatically over the internet, and add new features and important security fixes. Visitors to our holiday home (Infinity/HH4) have suddenly started reporting seeing a Pop-Up when connecting a new device to the Homehub4 asking whether they want Parental Controls. Hi there, I have been trying to set up parental controls. However, with BT Parental Controls there’s a way to limit access to YouTube across apps, smart TVs and websites. In the Parental controls section, you can set the age ratings for which your viewing PIN will be. BT Parental Controls is a network based solution designed to help parents protect their children online. I am trying to override a blocked site but BT. There is likely a data mismatch on the system that puts the controls on your broadband and we'll be able to get a case raised to get that looked into. . Flexible and affordable sim only deals with no contract. If you’ve lost the password. Parental control apps are no use what so ever. There are a range of filters to choose from to block. Click on it and you will see a link to the parental control. I've also got a Wi-Fi disc setup. They work by stopping your device accessing 18-rated content on our network. 0 Ratings Reply. Select Customise for the Range extender SSID and modify the name. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. If you’ve not changed this, you should find it printed on a card mounted on the back of your router. Coverage checker. This beefy mesh system offers multi-gig WAN and LAN ports and comes with basic parental controls, but you can subscribe to Netgear’s Smart Parental Controls if you require age-based web filters. Once you’ve clicked on the device, the following screen should appear. The Light, Moderate and Strict filter levels give a good range of pre-set options for families who want to set something up quickly, although. Parents can set filters that best suit their family’s needs from one of our 3 pre-defined filter levels – strict, moderate or light, or they can completely personalise the. Home network (24 pages) Switch BT Home Hub Quick Start Manual. This has been the case for at least 4 weeks. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. 24 month contract. They were working fine before. Flexible and affordable sim only deals with no contract. Archive Staging. The issue I'm having is tha. If the MAC address is changed, then there would be no connection. Smart Parental Control Capabilities. That would be quite useful functionality. TP-Link Deco M9 Plus Whole Home Mesh Wi-Fi with Built-in Smart Home Hub, Up to 4500 sq ft Coverage, Works with Amazon Echo/Alexa, Wi-Fi Booster, Antivirus and Parental Controls, Pack of 2 £159. Thanks. Distinguished Sage Mark as New; Bookmark;. ) How to open the Hub Manager. Our app alerts you when there’s. Ever since requesting the upgrade, NONE of the parental controls have worked including none of the excluded sites. You can then set up your BT Smart Hub. A master reset will delete all personal configuration settings on your BT 4G Home Hub. Enable parental controls. BT Smart Hub Aerial cable (not supplied) HDMI cable 1 (connect to TV) Power supply cable (use power cable provided in box) 3 2A. Home phone including Digital Voice; BT Mobile; Email. However I kept waiting for it to come into effect and nothing. Cancel anytime. ) (Make sure you’re connected to your home network. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. This should tell you the band to which you are connected. Locked Out: BT Parental Controls can restrict access to certain sites at set times of day. 5. These filters will. BT Smart Hub and Ultrafast Smart Hub. I have discovered that having BT broadband parental controls switched on prevents the NOW TV app from working on my xbox one and PC. Non-BT business hub or router: It's preferable that you use a BT Business Hub. Bolt-ons. Re: Whole Home Mini Disc Wifi Extenders and Parental control. That’s why we include BT Parental Controls free with all our broadband packages. Set up your BT Smart Hub 2 by following the instructions in the EE app. There is obviously a software problem with the access controls on the new hub which has also been reported on other threads on the forum. If the LED shows there is no connection, the next thing to check is whether there’s a problem in your area. There are a range of filters to choose from to block content and usage. From the app, click More then select Your wi-fi network Select Control wi-fi access for yo. A factory reset is a ‘last resort’ option as you lose all updates that you’ve made to the hub including wireless network name and password updates. This will open the Hub manager. In the BT Smart Controls App: Log in to the BT Smart Controls App Tap the Settings icon next to your camera Tap Settings Scroll down to Video Bit Rate Change to Low, Fair, or Good Please also ensure that your mobile device has granted the app permission to use mobile data. You’ll be able to watch box-sets in no time,. If you report a fault with your broadband, we'll send you a Mini Hub straight away at no extra cost. However, with BT Parental Controls there’s a way to limit access to YouTube across apps, smart TVs and websites. . BT Parental Controls. There are a range of filters to choose from to block content and usage. which is BT infinity and using the now tv app on xbox or pc. If you’ve lost the password. Sites such as Google are defined as 'Search Engines' and are not blocked by BT Parental Controls. . By phone: call 1818 from the EE device you want to remove or apply parental controls to. Get 3 months free broadband. This is so frustrating and can't be expected behaviour. Sadly he has found out that by simply turning the smart hub off and on disables the parental controls giving full access. If you already have BT Broadband and wish to add parental controls to your hub, you can do this online using your My BT account. A site is being blocked incorrectly by BT Parental Controls. If you want to make any changes to the hub settings, you'll need the admin password. You need to change both. 1. Smart Hub 2: available to BT Halo 2 customers who don’t already have one. 0 Ratings 7 REPLIES 7. 11078-BT - I'm assuming this is the latest since I got the SH2 2 weeks agoHi, I'm so sorry your parental controls have stopped working. However, with BT Parental Controls there’s a way to limit access to YouTube across apps, smart TVs and websites. 1. BT Parental Controls. RyanJames. Free parental controls can be installed on smartphones, tablets and laptops to keep your kids safe when using these devices. Also bear in mind, if your kids are tech savvy you will never win. If I try to access a blocked website, I just get a 'Forbidden' message with no further options. Press the Xbox home button. BT Sport; Mobile Plusnet Mobile; Sim only deals. Access control - Smart hub 2. Start; 1 Download your free broadband help tool; 2 Choose if you want parental controls; 3 Log in to set up your extras; Get more from BT with our free apps. Any change in your plan will be reflected on your next BT bill and if you downgrade your plan, you’ll get a pro-rated refund for any days not used. 254 into the address bar. I know you can get various parental control software for most devices but I honestly. Once activated, you will then be able to change your filter level to. When I click the 'Activate' button I receive the 'Parental controls will be set up within 24 hours' message but this is not happening. Find the best signal location in your house - this is often near a window. 16. 35 BT Smart Controls | Support | Terms and Conditions | BT Smart Controls Version 1. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. Open the Amazon Alexa app. Then select Lock on the menu. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 28. How to access the Smart Hub Manager. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT. I've put the BT Business hub back in situ and changed the DNS to the Open DNS numbers but i'm getting the same problem, it works on a normal tab. There are a range of filters to choose from to block content and usage. If your device supports WPS, press the button on your Hub –. It usually takes around 20 minutes, but it can sometimes take up to 1 hour. I have seen other posts with similar issues and have tried the solutions recommended. Scroll down to find the option for Manage Your Extras. If you have FTTC (I e your hub plugs into the master socket) rather than full fibre (FTTP), you need the DSL modem/ router version rather than the RT router only version though. Defeated Thank you for you input, appreciate it!A site is being blocked incorrectly by BT Parental Controls. You will either need to wait and see if this is fixed with a software update sometime in the future or you do as was suggested in message 9 most o The premium is £5. 3. Page 1 We’ve set light parental controls You can change these by logging in to Hold the power button down for ten Just reset your Mini Hub and you’ll be. Your Hub will be called something like BTHub6-ABCD. BT Employee. You have had too many unsuccessful attempts to login. They remain OFF. Most new devices work well with dual-band wi-fi. TV accepts this on manual, but still fails at gateway (tried 192. Yes, I have considered that. I simply cannot believe this - I have also just switched to EE and to find ZERO parental controls at ISP or router level. Re: Replacing Smart Hub 2 with an Asus router. BT Mobile uses BT mobile parental controls What levels of protection are available? BT Mobile gives you three levels of content restriction: Strict: blocks content only suitable for the over-12s; Light: blocks content only suitable for adults; Off: allows. Having not used. SEE SUPPORTED ROUTERS BEFORE PURCHASE • Take Control of your WiFi. 2. - BT Community. - record clips and take snapshots of what’s happening when. This Parental Controls feature allows you to set up unique restrictions on internet access for each member of your family. BT Business Smart HubParental Controls not working. Please note: the Smart Hub 2 doesn't have this capability as it's designed for use with Complete Wi-Fi. Banda. BT Smart Hub (088138) at great prices. See how to set up BT Parental Controls and which sites to block. BT Access Control will block all incoming and outgoing Internet traffic to specific devices at the times you choose. ThatÕs why we include BT Parental Controls free with all our broadband packages. . I'll swap it back later when the family are in bed and see if the safeguard settings work with my plusnet hub if not then I'll know it's not the BT hub that is the issue. Advanced IoT controls: While the BT Smart Hub 2 is perfectly fine for 99% of smart homes, in my case I found the customisation options to integrate with wired cameras to be lacking. BT Parental Controls Help to keep your family safe online by filtering inappropriate content. It uses a mobile signal to connect your devices until we've fixed the fault. Thanks NeilYou have had too many unsuccessful attempts to login. You have been temporarily locked out. The default PIN is 1234. For the Smart Hub 2, the 5GHz channel has a maximum throughput of 1733Mbps and the 2. 11078-BT - I'm assuming this is the latest since I got the SH2 2 weeks ago Hi, I'm so sorry your parental controls have stopped working. Once BT Web Protect is turned on, all devices using your home BT Broadband connection will be protected when you're on the internet. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. Smart Hub 2: available to BT Halo 2 customers who don’t already have one. These filters will. Can anyone tell me how to overcome this as w. 27. A site is being blocked incorrectly by BT Parental Controls. 4GHz or 5GHz band, depending on. Thank you! All done, just need to figure out all the unknown devices on my network… assume they’re all the apple products as none of those areBT and other internet providers have made a commitment to the government to ask all of our customers to decide whether they want BT Parental Controls. 168. The Account Holder needs to set up and maintain this service. When Parental Controls are enabled on the latest BT hub it stops the Amazon Firestick from accessing any live TV or catch-up TV, including BT iPlayer and ITVX. Next, select the first device that you want to control and choose the days and times for which you want to set limits. If you have more than one child, you can set up different parental controls for each child. 5. web browser will ask you if you want to activate any of your BT Extras, including BT Parental Controls. Home Broadband. If you use Access Control to limit children’s devises it is a nightmare using the app. We have gone from no sites being blocked even though the filter level was set at light, to now nearly all sites being blocked as it says we have strict filter level. Re: Amazon Firestick stops working with BT parental controls. while BT customers require a BT Smart Hub 2. Smart Hub 2 - switch on Wi- Fi Controls. Impressively, the TP-Link Deco X60’s close-range performance was better even than the Netgear Orbi WiFi 6, the Deco X60 beating its top download speed of 60. PArental controls: I changed a setting yesterday in bt parenatl controls and kids lost access to roblox. Because people can access the internet through a supplied PC and personal devices (phones, tablets, laptops) coonnected over WiFi we want to control access to websites. There are a range of filters to choose from to block content. 3. Release the Reset button and wait for the Broadband light to glow green. Coverage checker. Best Wishes. Existing customer with a BT Hub. Select More Options > Content Restrictions > turn on Block Inappropriate Apps And Games and Block Inappropriate Websites. Total Security: HomeCareTM provides personalized features, including Parental Controls, Antivirus, and Quality of Service (QoS)* to ensure a safer online experience. Several issues though – have posted in another forum elsewhere re Access Control. Type 192. Parental controls leave search sites such as Google and Bing accessible. At the time then the only way to do this was to use a 3rd party router (Billion) and link this to OpenDNS. They are easily over come and are device specific. If you need an engineer installation, we’ll let you know when you order. Hi, I currently have a bt smart hub 2 and use parental controls to prevent my teenage son staying up till the early hours on any device he can find. Go to your Netflix player – if it’s a smart TV for instance you should have a “network setup” page or similar (you may need to consult the manual there) 6. YouÕve got smart dual-band wireless The BT Home Hub 5 uses Smart Wireless to connect to the best signal on either the 2. 10-04-2021 3:27 PM. These filters will. Parental controls wont turn off. I have a brand new Smart Hub2 received this month after moving house. For example, you can control your children's internet use when you're not about. Smart Hub BT Mini Hub BT Mini Connector BT TV box Hello What’s in the box Get to know your Smart Hub Front Back. • Stop smart devices from sending traffic on internet (printers, etc). To get the fastest possible speed with the new Hub: unplug all your old broadband kit, including the old power plug, filters and Ethernet cables. I moved into my new home on the 15th July and had my broadband (FTTP) connected up on the 26th July. Deco M9 Plus smart mesh WiFi system provides tri-band WiFi for homes up to 6500 sq. MAC randomisation is a common option on most modern devices, so that tends to defeat any form of applied restrictions. Enable parental controls. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. My online account says it's activ. Once activated, you will then be able to change your filter level to. They are easily over come and are device specific. BT Parental Controls allow you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot. The key features of BT Parental Controls: Protects all devices (computers, laptops, tablets, iPads,. The latest firmware for the SmartHub 2 is: v0. 1. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. e. BT broadband. BT Parental Controls is a network based solution designed to help parents protect their children online. Simple. Unless of course you have the extra BT Complete Wif black disc, as that only works with the smart hub 2. 168. From the Hub Manager, go to Advanced settings , Wireless and then to MAC filtering. 1 4 Welcome to BT Broadband 3732 BT Smart Hub-B User Guide-SI v7 [2]. Hi welcome to the community and thanks for posting, I'm sorry to see you're parental controls stopped working after you moved home. Everything is going great but I can't set up BT Parental Controls or Web Protect. It’s also important to consider installing anti-virus software and parental controls:I haven't enabled any type of parental controls. With a built-in hub to control IoT devices (ZigBee/Bluetooth/WiFi), and. . Once activated, you will then be able to change your filter level to. Presumably this is BTs idea of a 'fix' to an underlying firmware bug which prevented access controls being saved. 0 RatingsJust go back to using your old home hub, if it does everything you want it to. screen time online . From the app, click More then select Your wi-fi network. Using BT TV. 5. Use your parental control PIN to control access to programmes with an age rating. Get started today. The GoHenry pocket money card is a smart solution for managing your child's money and giving money to children, through an allowance prepaid card. Here are some answers to help you. Even if I specifically block a site like BBC (as a test) I can still access it on any device logged on to the home wifi network. If you are not able to. There are a range of filters to choose from to block content. Good morning, thank you for the response! I have full fibre 500 I do indeed have the digital voice phone however, the phone is never actually used as we have our mobiles so I’m not really bothered if it doesn’t support the. BT Sport; Mobile Plusnet Mobile; Sim only deals. Parents can set filters that best suit their family’s needs from one of our 3 pre-defined filter levels – strict, moderate or light, or they can completely personalise the. BT has launched BT Parental Controls to help protect children online, offering internet filters for. But also let them know that they can talk to you to discuss why certain settings are in place. If you’ve not changed this, you should find it printed on a card mounted on the back of your router. Works when using your BT ID on UK BT Wi-fi hotspots. Web Protect and Advanced Web Protect. Use your parental control PIN to control access to programmes with an age rating. . There are two PINs: one for parental control and one for payments in BT Player. Important!With Covid-19 requiring all the schools to be closed, our kids are now doing their schoolwork from home, via the business hub. 254 into a web browser, or simply click on our link. And to help protect your computers against viruses, spyware, phishing scams and other internet threats,. I receive emails saying they are ac. Type 192. The downside is that you'll have to modify the list each time you want to connect or block a new device. The tool is quick and easy to set up and simple to manage. This will open the Hub Manager. Flexible and affordable sim only deals with no contract. I've also got a Wi-Fi disc setup. 1. Help & supportI got BT Broadband set up last Tuesday. Our network reaches over 99% of the UK, so we've got you covered. For example, you can control your children's internet use when you're not about. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. Message 2 of 8 Re: Parental controls Go to solution @JHill . You may want to keep your Mini Hub plugged in to make. I have tried restarting the hub etc but this does not make any difference. 08304-BT There’s no way to force the hub to update, but it should happen automatically at some point. On parental controls, I was testing something at the weekend and turned off BT Web Protect and BT Parental Controls in the BT App. Temporarily turn off parental controls. 1. Even if I specifically block a site like BBC (as a test) I can still access it on any device logged on to the home wifi network. If you delete your account – your settings will be lost. . 3MB/sec by a 10MB/sec margin, and its. We regularly release software upgrades for our Hubs. I have turned on and off my smart hub and also reset it several times over the months sinc. ThanksBT and other internet providers have made a commitment to the government to ask all of our customers to decide whether they want BT Parental Controls. By using Broadband Backup, your BT Mobile parental controls will apply. There are three re-defined levels of restriction: Light, Moderate and Strict, but you can tailor these levels to your own requirements. Parental Controls is free with your. Page 4 Aerial cable HDMI cable (not supplied) (connect to TV) BT Smart Hub Power supply cable (use power cable provided in box) Ethernet cable (connect your Hub to your TV Box) Page 5 Your remote Your remote uses Bluetooth to control. Smart Hub BT Mini Hub BT Mini Connector BT TV box Hello What’s in the box Get to know your Smart Hub Front Back. . 4GHz or 5GHz band, depending on. You’ll be asked if you want to Activate Parental Controls, select OK. The new BT Business Smart Hub 3 we installed keeps enabling DHCP every time a firmware update is installed. The ideal parental control companion. Low on minutes, data or texts? Just add one of our bolt-ons. Someone posted an answer to a similar question which was a link to information, but that link does not work. Our guide tells you how to set up and use your hub, and also includes a troubleshooting section. Before upgrading, using the 'old' BT Smart Hub the Parental Controls worked fine. BT Parental Controls help keep your children safe online. 1. Once activated, you will then be able to change your filter level to. BT and other internet providers have made a commitment to the government to ask all of our customers to decide whether they want BT Parental Controls. Broadband. 0 Ratings. 35 BT Smart Controls | Support | Terms and Conditions | @ British Telecom 2023 BT Parental Controls doesn't inspect content returned from a site, it looks at the URL and the category it has been assigned to. My BT parental controls has never worked since I moved home (fine at old address). BT Broadband guide Parental Controls information Type of guide Broadband & mobile networks Features and Benefits BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. TV & Broadband. To manage your settings, you need to log on to your BT account online. It's a FREE service for all broadband customers that lets you filter the sites and content you don't want your family to see. TV Content including BT Sport. The guarantee only applies when your Smart Hub 2. These filters will. Find the best signal location in your house - this is often near a window. The more savvy visitors have worked through this, but to avoid anticipated stress when the main holiday season starts. 2. . You can control some of the features your child can use and content they can access on speakers, Smart Displays, and Smart Clocks with Google Assistant parental controls. When I look in the MyBT App > More > Your wi-fi network, I can see both my Hub and Disc listed, along with an option to setup a new disc and Manage your wi-fi settings. Low on minutes, data or texts? Just add one of our bolt-ons. And then risk losing the iPad completely. Tap Activate Parental Controls. Select the option to set up these controls and follow the on-screen prompts. You can use any router you like as long it is the appropriate type for the service you have. I've tried rebooting the smart hub and trying in a different browser but there's no chang.